One work group is addressing Marshall’s services portfolio, which includes all activity in support of the university’s mission outside of instruction, including student services, auxiliaries, human resources, purchasing, communications and marketing, travel, instructional technology, printing, mail services, etc.
The Services Portfolio Review is a university-wide review of how these services align with the university’s mission, how much they cost and how they could be provided more efficiently.
In May 2014, Rapid Response Teams were activated to quickly engage the entire Marshall community in evaluating the university’s services and making recommendations for improvements. The teams were charged with finding a total of $7-10 million in cost savings/revenue enhancements, with a focus on addressing some of the “pain points” and structural issues that prevent delivering top-notch services to students, faculty and staff.
Each team submitted its draft recommendations in early August. On Sept. 1, the Steering Team presented the final recommendations to the university’s administration.
Eight implementation teams are now being formed.