Services News Archive
Marshall University will be conducting a test of the MU Alert emergency messaging system on Wednesday, January 25, 2017. This is an opt-in service available to MU community members. Subscribers are asked to be sure they receive a message by noon on Wednesday, and if necessary update their contact information via the myMU interface. If
Over the holiday break the IT Infrastructure Communications Team began upgrading the Wireless LAN Controllers and the radius authentication servers. Those upgrades were completed early this morning. Due to the nature of our authentication protocols you will now have to “accept” a new security certificate to connect to the WiFi network. During this upgrade the
Skype for Business is Marshall’s unified communications solution that integrates all of your business communication needs, combining the best abilities of desk phones, Microsoft Outlook e-mail, instant messaging, group and personal video conferencing both on and off-campus. Skype for Business provides a more feature-rich, flexible and cost-effective solution to connect the university to its faculty,
The Marshall University campus Symantec Endpoint Protection Management (SEPM) Servers and Symantec Endpoint Protection (SEP) client install packages have been upgraded to version 12.1.7061.6600 (Windows/Mac/Linux). This Symantec provided update addresses Symantec Security Advisory SYM16-015 (client decomposer engine). This update provided client OS support for Mac OS 10.12 (Sierra). SEP client patches are being distributed via
Our Skype for Business phone/UM environment has been performing in an optimal state until approximately 3am 8/16/2016 when all of the servers in the Skype for Business environment rebooted unexpectedly. This incident inadvertently caused many Polycom phones to be in a disabled state that required a physical reboot in order to correct. In addition it has
We are currently experiencing intermittent issues with our VPN service. The infrastructure group is currently working with our vendor on a permanent fix for the software “bug”. We have a work around available if the service is in an unusable state. Root Cause: Currently unavailable at this time.
Periods of sporadic WiFi and VPN services were reported on Monday 30-Nov-15 beginning at 3:30 pm and again at 10:00 pm. All servers and services were completely restored at approximately 12:30 am on 1-Dec-2015. Root Cause: Failed Identity Services Engine Policy Node. An attempt to bring the second node back online at 10:00 pm
The IT Infrastructure team reconfigured several systems which were previously using the expiring Thawte Wildcard certificate for individually named InCommon certificates. These changes were applied to these individual systems: * ADFS * ADFS Proxy * TSGW * ADMINTS * Ensemble * MUREMOTE * Camtasia * Pharmacy *
Internet service was unavailable beginning at 11:38am. Service was fully restored by 12:02pm. Root Cause: Scheduled reload of switch. Solution: A reload of the switch cluster was needed to activate software version 3.6.3 that contains bug fixes believed to be causing recent outages.
The IT Infrastructure Group made a change to numbering format of the Calling Party Number that is presented to Frontier T1 in South Charleston for outbound Caller ID. This change allows individual telephone numbers to be sent out as the outbound Caller ID number. The change took place around 1:05 pm.