Marshall University Information Technology would like to welcome you to campus and let you know we are here for any technical assistance that you may need throughout your stay here at Marshall. You can contact us using any of the methods listed on the side of this page, or during available hours using the chat feature at the bottom of all MUIT webpages. Students living on-campus in residence housing can connect all of their personal and mobile devices seamlessly to the Marshall University Network. MUIT has made this process easier by providing two dedicated WiFi networks for our housing facilities.
MU WiFi
“MU WiFi” is a dedicated campus-wide network that is a mixture of WiFi 5/6/6E that is highly encrypted by using WPA2/WPA3 technology. This network will be the main connectivity point for mobile devices that authenticate with your Marshall MUNet username and password; such as Windows, Apple and some Linux devices.
MU HRL
The “MU HRL” network sits on the same technology as MU WiFi but is an offering specific to our HRL residents. This network allows devices that do not authenticate with a username and password the ability to join the network. MU HRL creates a User Defined Network (UDN) in your residence hall and is private to you and/or your roommate (if applicable). This network is the connection point for Game Consoles, TVs, Roku’s, and other smart devices and gives users the ability to connect visiting guests.
Lets get started!
HRL Registration Portal Login
- On your web browser, navigate to marshall.splashudn.com/accounts/Marshall where you will review and agree to the Terms and Conditions, then press Continue.
2. You’ll be directed to a webpage to Sign in with your Marshall U Email Address and Password.
3. Once you are successfully signed in, you will have access to your Wi-Fi registration portal where you can:
- Manage current devices
- Add new devices
- Access your Private Network Password
- Scan your QR code to securely add devices to your dashboard
Managing and Adding Devices
Each user will have a limit of 20 devices per account allowed when connected to MU-HRL. To add a device, you’ll need to provide the Wireless MAC address, Device Name, and can provide an optional description of the device. Once the Wireless MAC address has been successfully registered, then you are able to log into MU-HRL Wi-Fi network using your Private Network Password or QR Code.
**In order for your device to connect, you’ll need to ensure MAC randomization is turned off for the network.
Private Network Password and QR Code
Your Private Network Password is a randomly generated password that will consist of 8 to 15 characters. The generated password can be used to connect to device that already have a record in your Registration Portal. If needed, you are able to receive a new random password by clicking Generate Password.
**Devices already listed under Manage Device(s) will stay connected if you generate a new password.
Your QR code listed on your dashboard is specific to your portal. This QR code can be used to add enabled devices to MU-HRL. Scan the code with your device and follow your on-screen prompts.
**In order for your device to connect, you’ll need to ensure MAC randomization is turned off for the network.
Keep this portal open: Keep the portal open until you have registered all of your devices in your Manage Device(s) section.
Returning HRL residents and students
Our security certificates expire annually; so if you are returning to campus from a previous semester you may have to reconnect to the WiFi network and accept the new authentication certificate. AVOID those data overages. You will also have to register your personal devices in the new UDN portal. If you aren’t automatically connected, please remove or forget the MU WiFi network and scroll down to How do I connect my Device: to reconnect.
Incoming students
Most of you have already connected to the MU WiFi network during orientation but if you are having issues connecting or seeing other personal devices that you have registered; please remove or forget the MU WiFi network. You will now have to reconnect; scroll down to How do I connect my Device:
If you are experiencing issues with staying connected to the WiFi or simply just having computer issues. We recommend that you check with the manufacturer of your device and update your BIOS and system drivers to their preferred versions.
How do I connect My Device(s)
1. Open Settings: Tap on the Settings app on your iPhone.
2. Select Wi-Fi: Tap on the Wi-Fi option to see the list of available networks.
3. Tap the MU WiFi Network: Enter your username (user@marshall.edu), enter your password, and accept the ISE-EAP certificate.
*Note: If you are already connected to this network; skip the authentication step and go to disable MAC randomization.
4. Disable MAC address Randomization: Once connected, tap the information icon (i) next to the network you’re connected to.
5. Disable Private Address: Toggle the switch next to “Private Address” to turn it off. Your iPhone will now use that MAC address for this network.
6. Document MAC Address: Store this MAC address as you will need to register it in the portal when creating your private network.
7. Register Device: Add the documented MAC address from above to your UDN registration portal.
1. Open Settings: Tap on the Settings app on your iPhone.
2. Select Network & Internet: Tap on Network & Internet.
3. Tap on Wi-Fi: Select Wi-Fi to see the list of available networks.
4. Tap to MU WiFi: Enter your username (user@marshall.edu) and your password; and accept the ISE-EAP certificate.
*Note: If you are already connected to the network, skip to the disable MAC randomization step.
5. Disable MAC address Randomization: Once connected, tap the information icon (i) or the gear icon next to the network you’re connected to.
6. Advanced Settings: Scroll down and look for the “Advanced” section.
7. MAC Address Type: Tap on “MAC Address Type”.
8. Select Use Device MAC: Choose “Use device MAC” to disable MAC address randomization for that network.
9. Document MAC Address: Store this MAC address as you will need to register it in the portal when creating your private network.
10. Register Device: Add the documented MAC address from above to your UDN registration portal.
1. Open Settings: Click on the Start menu and select the Settings gear icon.
2. Select Network & Internet: In the Settings window, click on Network & Internet.
3. Select Wi-Fi: In the left sidebar, select Wi-Fi.
4. Select MU WiFi: Enter your username (user@marshall.edu), enter your password, and accept the ISE-EAP certificate.
*Note: If you are already connected skip to Manage Known Networks.
5. Manage Known Networks: Click on “Manage known networks”.
6. Select a Network: Click on the network for which you want to disable MAC address randomization and then click on Properties.
7. Toggle Off Random Hardware Addresses: Under the “Random hardware addresses” section, toggle the switch to “Off”.
8. Document MAC Address: Store this MAC address as you will need to register it in the portal when creating your private network.
9. Register Device: Add the documented MAC address from above to your UDN registration portal.
1. Open System Settings: Click on the Apple menu in the top-left corner of the screen and select System Settings.
2. Select Network: In the System Settings window, click on Network.
3. Select Wi-Fi: In the left sidebar, select Wi-Fi.
4. Connect to MU WiFI: Enter your username (user@marshall.edu), enter your password, and accept the ISE-EAP certificate.
*Note: If you are already connected skip to Advanced Settings.
5. Advanced Settings: Click on Advanced or Details at the bottom of the Wi-Fi settings.
6. Disable Private MAC Address: Find the option for using a private MAC address or randomized MAC address and uncheck it or toggle it off. This option might be listed under Privacy or Security settings within the Wi-Fi network settings.
7. Document MAC Address: Store this MAC address as you will need to register it in the portal when creating your private network.
8. Save and Apply: Click on OK or Apply to save your changes.
9. Register Device: Add the documented MAC address from above to your UDN registration portal.
Instructions to be posted!
Instructions to be posted!
If your device wasn’t listed above, most likely you will need register it in the device portal and connect to the MU HRL Network via wired or WiFi. These devices include but are not limited to Game Consoles, TV’s, Roku’s, Printers, steaming devices and lighting.
How do I find the MAC address for my personal device for registration?
The MAC or Physical Address is a 12-character alphanumeric unique ID specific to your device. For example: A1:B2:C3:D4:E5:E6
· If you have trouble finding the device MAC address, it can be commonly located in the Network settings under the wired or wireless (WiFi).
· Alternatively, reach out to the Device Manufacturer website for assistance locating the Wireless MAC address.
You may also connect your device to the wired network via the access point it your residence hall room. The 3 ports on the right are usable ports; LAN1 LAN2, and LAN3. The other 2 should be blocked off but if they aren’t, please don’t connect to them.
Still need help? Call: 304-696-3200
MUIT Live Chat available on our MUIT pages
Visit: MUIT Service Desk – Drinko Library 1st Floor